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Administration

Better Claims Processing

Aspen Claims Service has developed processes that directly benefit its clients in terms of accuracy, time-savings and, ultimately, cost-savings in the assignment and processing of claims.  Read more below.

Proven Processes

Aspen Claims Service has developed Admin Systems that directly benefit its clients in terms of accuracy, time-savings and ultimately cost-savings in the assignment and processing of claims.  

FileTrac® The Heart of Our System

Aspen Claims Service has at the heart of its system FileTrac®, a Claims Management System that organizes and stores all pertinent data in a single location for immediate retrieval.  FileTrac® is a user friendly system designed for simplicity and accuracy that eliminates costly, time-consuming calls and manual tracking of assignments. Information is at your fingertips for real-time status of every assignment 24/7.

The Benefits of FileTrac®:

  • Reduced claims cycle time
  • Enhanced communications
  • Permanent file archival
  • Real-time claim status 24/7
  • All information & reports in centralized location
  • Customized alerts to track performance
  • Customized reporting
  • Secure login
  • Training for client staff

TrueReview™ Claims Examination

Aspen Claims Service has developed its TruReview™ program meaning that claims are reviewed by the designated Aspen Claim Manager as well as randomly reviewed by a Senior Claims Manager before submission to our client.  This simple, yet effective, system ensures quality on a consistent basis.

Centralized Assignment Dispatch

Aspen Claims Service employs a centralized assignment dispatch system that gives you peace of mind that all your claims are handled with the same Aspen Claim’s attention to detail and report accuracy every time, claim after claim.  This translates into lower costs, lower property claims cycle time, higher claims accuracy & quality and greater policyholder satisfaction and retention.

  • 24/7 claims management & handling
  • Prompt acknowledgement of receipt of claim
  • Insured contacted within 24 hours
  • Inspection within 48-72 hours under normal circumstances
  • Final report to client within 7 days of receipt of assignment
  • TruReview™ management review of report
  • ProEd™ adjuster training program for all adjusters
  • Customized reports following client guidelines
  • ITV inspections upon request