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News from Aspen Claims

Important Programs and Brands Property Insurance Adjusters Use

April 18, 2018

If you are seeking additional help with property insurance adjusters, there are many factors to consider. With different programs to use, it is beneficial to know what a team is accustomed to that will help expedite the process. From three different programs and brands, to learning why you should hire on additional help and what to look for, you can rest assured you are making great decisions for your company.

Top Programs and Brands

Of the many programs and brands available, here are the top four that are beneficial from a claims service:
  • FileTrac™: To ensure a team has the most up-to-date information, FileTrac™ is used. It is a claims management system that allows for real-time statuses to be viewed at any time.
  • TruReview™: This program is for internal and field staff that allows them to have a complete and thorough review of all claims. Ideal for cost savings, this program ensures accuracy and an expedited delivery. This will be used also for additional claims that may need to be seen by additional teams, with the ability to have a report approved and sent to the client.
  • ProEd™: The ProEd™ education program is ideal when training adjusters for catastrophe and daily claims. It goes over the latest and most advanced techniques in the profession. It will lead to a new skill set for adjusters, and help them be more proficient in their work.
  • ReScope™: Used for re-inspections, ReScope™ ensures the most accurate process in the industry. It covers differences in costs and scoping, as well as auditing on existing files per a customer’s request.

Reasons to Hire Additional Adjusters

You may be wondering, “do I need extra help?” A claims service is ideal to have people available 24 hours a day, seven days a week. Experienced in everything from hail and wind, to fire, snow, and ice, as well as hurricanes and tornadoes, a team will quickly work with residential and commercial entities. Each step of the process is crucial. Claims services will assist with large losses, accident investigations, re-inspections, underwriting inspections, and branch assistance—using the latest software for accuracy and efficiency.

What to Look for in an Adjuster

Once you have made the decision to work with a claims service, the platforms they use for their business are key. Ask them what is used and how you will benefit from them. Next, ask how their service is. Are customers happy? What is their standard for premier customer service? It is important to work with a service that will work hard and have a great attention to detail.

Do you have increased workflow? How to get assistance with insurance claims is important to recognize and handle. From using the latest in technology to providing excellent customer service, Aspen Claims Service is your-go to service. Our team of adjusters serves the continental United States, 24/7. Accidents don’t stop at 5 p.m., so neither do we! We are here to serve you and your customers at all hours. Call us today at 888-819-5904 to see how we can help you.

Developing Relationships with Insurance Adjusters for Your Business

April 4, 2018

Whether you have a growing insurance company or are looking to build your team, it is important to develop relationships with your insurance adjusters. When you build your team to be strong and connected, you will provide a better experience to your customers. Learn about the benefits of using additional support at your company, how to make the transition, and expanding your company nationwide.

Benefits of Using Additional Support

Is your insurance company growing? Or have you experienced an event in your area that has lead to an increase volume at your business? You need to make sure you are reaching customers quickly and addressing their claims. This is where a claims service will assist.

A claims service will provide adjusters for a variety of situations for both residential and commercial settings. In fact, there are services available around the clock, seven days a week, to work through any problem. Some of the most popular include:
  • Daily claims
  • Catastrophe claims
  • Large loss
  • Underwriting
  • Inspection

Making the Transition

When you make the decision to have a claims service assist your insurance company, there will be a time of transition. Luckily for you, when choosing a service with licensed adjusters, they can jump right in.

During their onboarding, educate them on your business. This includes practices, values, and anything they need when working with your customers. From there, make sure they know the expectations of the job. This includes deadlines, writing any estimates with detailed information, and any of their licensing information.

Expanding Nationwide

Another benefit of hiring additional insurance adjusting assistance is for expanding into other states. Depending how far you plan to grow, you may enter into territory you are not familiar with. For instance, if you are in the Midwest and expand to the west coast, you can hire adjusters experienced with the risks of the area. This will streamline claims, and your customers will be happy working with someone understanding of their situation. It is also beneficial to have people close by to any devastation to quickly assist and turn around the appropriate information.

Noted in the Claims Journal’s “Outsourcing Claims Functions,” requesting additional assistance is not new. It has helped to cut costs. In fact, many solely use adjusters to save. Regardless, as your company expands, the additional assistance is necessary for your success. You can grow your demand throughout an area or nationwide, with the ability to control the amount of volume of claims coming in.

As you grow your business, or look for quality assistance for your claims, Aspen Claims Service is your go-to, trusted source. Serving the continental United States, we have agents available 24 hours a day, seven days a week to handle any claim for your company. From severe weather issues to fires, we have experts to help you manage and provide great customer service. We use FileTrac™, TruReview™, ReScope™ and ProEd™ technologies for efficiency and accuracy. Learn more about them and more by reading why The Aspen Difference matters. See how we can help your business by calling 888-819-5904.

What's a Nor'Easter? How to File Late Winter Catastrophe Claims

March 21, 2018

Whether you live in the New England part of the country, or somewhere else, you are probably familiar with the nor’easter weather pattern. With a few of these storms occurring back to back, several weeks in a row, it weighs heavily on an area. In some cases, these large storms cause damage that leads to an increase in catastrophe claims. Take some time to learn more about these storms, working with claims, and reasons to use a claims service for an influx in business.

What is a Nor’easter?

A nor’easter is a storm system that begins in the Atlantic Ocean that is created when a strong amount of low pressure builds along the northeast coast of the country. In the Weather Channel’s “What is a Nor’Easter?” they explain these storms can happen at any time of year. Nor’easters begin to develop on a 100 mile stretch east or west of the coast that starts in the Gulf of Mexico, or somewhere north east of it. There are some cases where they can develop in the Midwest, but commonly it’s east of New England. As nor’easters work their way up, their intensity increases. They hit a peak level of intensity in the New England area. In the warmer months, they are responsible for high winds, torrential downpours or extreme amounts of snow, and flooding.

Types of Damage

Once a nor’easter begins, its destruction can have a negative impact on an area. Since many of the cities affected are coastal, that puts them at an increased risk for devastating flooding. The high winds can also break windows, pick up items that destroy anything in their path, and much more. In addition, power lines are downed, and roads become impossible to drive on due to debris and flood waters. It’s said that the recent string of back to back nor’easters have caused nearly $1 billion in damage.

Working with Clients and Overflow

During large storms such as nor’easters, insurance companies should expect to have an influx in claims. In fact, thousands and thousands of people may experience some type of damage thanks to the high winds and flooding. As you hear about potential weather threats to areas you serve, it is crucial to have a plan in place to accommodate customers. You will be working with scared and frustrated homeowners, so it is important to remain calm. Know their frustration is not necessarily with you if they are angry. Do your best to assure them you are helping every way you can. If you do not think your company can handle the influx of claims, utilize the service of a claims service. It will help you keep your business and triage the calls that come in.

With a new season upon us, make sure your business knows the latest on spring inclement weather safety and catastrophe claims. Have your backup plan ready by using Aspen Claims Service as your go-to claims adjusting service. Our team of adjusters will help you if your business has an incoming influx of traffic due to inclement weather. Call us at 888-819-5904 today to see how we can work together.

Top 3 Reasons Everyone Should Have Property Insurance

March 7, 2018

Whether you are a homeowner or an insurance company looking to help your customers, it is important to know the benefits of property insurance. Insurance is the key to not having to spend thousands and thousands of dollars when an accident happens, or disaster strikes. Disasters and accidents can be enough of a headache—it can be much worse when there is not insurance there to help pick up the expenses. Learn these top three reasons to have insurance, whether it be for your own belongings or to help explain to a customer.

Insurance Might Be Required for Your Mortgage

If you have a mortgage, chances are likely that having homeowner’s insurance is a requirement of your agreement. Why? Essentially, the home is your bank’s collateral in case you default on your payments. If a house were to catch on fire and burn down, or a natural disaster occurs ruining the house, not only are you out of a place to stay, but the mortgage lender loses out, too. Each bank has different requirements. Different factors, such as the location of the home, weather, and age can all play into what type of insurance a lender recommends. Homeowners can do their research and shop around to find a great deal before committing to this new monthly payment.

Aids with Unexpected Events and Accidents

In today’s society, anything can happen! Inclement weather can strike and damage a home in an instant. From lightning strikes and high winds, to tornadoes or large amounts of snow and ice, unexpected events can devastate a home. But weather is not the only negative thing that can ruin a home. Unfortunately, millions of homes are broken into each year. Thieves can be ruthless, taking anything they find, and destroying things in the process. Homeowners should add up the costs of different valuables in their home. Next, for anything that has a serial number, be sure to get it down. This will be helpful for your insurance company as you report the items that have been taken.

Liability Reasons

Liability coverage of property insurance can be beneficial for accidents that occur to individuals in a home. For instance, if you or a loved one trips and falls down the stairs or has an injury during housework. In other cases, someone else may be injured on your property, putting you in a tough spot having to possibility pay for their expenses. It is important to have this type of insurance to keep you from added headaches and potential lawsuits that could seize or freeze your assets.

At Aspen Claims Service, we hope you or your clients know the importance of property insurance. If you are a part of an insurance company, Aspen Claims is a national claims adjusting firm that handles residential and commercial property losses. We can work with your insurance company to investigate claims and provide excellent customer service both to your customers and to your insurance company. We have a network of adjusters available 24 hours a day, seven days a week. When you choose the Aspen difference, you are choosing success. Call us at 888-819-5904 to see how we can help you.

What To Do To Become an Insurance Claims Adjuster

February 21, 2018

Are you looking for your next career opportunity in insurance? For some, the field is attractive, but they do not want to be at a desk all day. If this is you, you are in luck! Becoming an insurance claims adjuster is the perfect opportunity to keep you in the industry with a new experience every day. Learn more about this profession, education and licensing needed, and information about working for a claims service.

Profession Overview

Claims adjusters work alongside insurance companies when claims are submitted. These individuals are responsible for going on-site, or wherever is needed, to review damage to a property. In addition, there is a research component to this role. Claims adjusters will do all the work needed to find any important paperwork, facts, and other relevant information that will help finalize the situation. From talking to witnesses to gathering important documentation, the claims adjuster builds the file. Once put together, they review their findings then report back to the insurance company on how much the claim is worth based on the facts, claimant’s insurance policy, and all other important factors. On average, an adjuster can make just over $30 per hour, according to the Bureau of Labor Statistics.  

Education and Licensing

Entry level claims adjusters can get into the field with just a high school diploma. However, for more advanced career paths, an associate or bachelor’s degree and/or experience in the insurance industry is asked for. When it comes to licensing, each state is different. By becoming a claims adjuster, you can work in a variety of fields from administrative and health, to the government. When it comes to claims adjuster careers, working with a claims service is a great way to build experience. In this role, you will be away from a traditional office setting, allowing each day to be unique. It is a field with slow growth, with openings coming up over the next few years.

Working for a Claims Service

Noted earlier, working for a claims service is a great way to grow and advance your career in the insurance industry. They use some of the latest technology and software to help you do your best when working on various claims for your customers. There is also a wide variety of opportunities available when they expand their area just from one state and work nationwide. Through a claims service, you can specialize in residential and commercial property losses, as well as daily and catastrophe claims. You are given the tools you need to do the best job you possibly can.

Are you ready to take the next step with your career? Consider working with our team at Aspen Claims Service. Serving the 48 continental United States, we have a variety of opportunities near you. With Aspen Claims Service, you will use the latest in technology, and have the tools you need for the profession. Explore our claims adjuster careers. By filling out our form and listing the state you live in, we can get back to you with
opportunities near you.