What are Claims Adjusters? The Ins and Outs of the Profession

When there is some type of accident or disaster, claims adjusters are need during the insurance process. But what exactly do they do? There is much work to be done to investigate a claim. Learn the basics about what those in this profession do, how they interact with insurance companies and areas they can work in.


When an accident of some sort happens in which an insurance claim is filed, an adjuster is needed. These are the people that make the trip to the affected area to investigate the situation. They will assess the damage to determine how much money the insurance company will pay out the accident. There are a variety of situations insurance is needed, but this person will reach out to the person that made the claim, as well as any witnesses that may have been involved. In certain situations, they will also look through records and documented information about the situation. This will help the adjuster gather all details to put together the picture of what happened in the situation. For more about this type of adjuster, learn more about Claims Adjusters.

Types of Adjusters

There are a variety of types of adjusters in the field for personal injury cases, car crashes and other types of property damage. Adjusters are needed in any situation a person has insurance. Within this, there are a few types of adjusters. Customers who have filed an insurance claim can hire a public adjuster. This person stays with the customer throughout the claims process. Next, there are staff adjusters. These individuals work with insurance companies to review all the claims. Last, there are adjusters who work independently. These people will work with different people or companies in reviewing claims.  

Settling Claims

Adjusters will work with everyone involved to assess the entirety of a situation. They will visit a location or make calls and work quickly to get all the details. One of the first things they do is review the type of insurance a claimant has and look to see if the claim that was submitted falls under their insurance. Once that is clear, they move on to the next step. Upon reviewing the situation, they will determine the amount that the insurance company will pay to the person who made the claim. They will put it together as an offer and present it to the person that put in the insurance claim.

For your insurance claims, you can trust the experts at Aspen Claims Service. We are a national adjusting firm that provides services to residential and commercial property losses. You can count on us 24 hours a day, seven days a week anywhere in the continental U.S. to be readily available in the event of your emergency. Our team uses the latest technology to get all the details to get you your best claim possible. Learn more about The Aspen Difference and see how we can help you with your claims, including our unique technologies that we use during the process. To get started, give us a call at 888-819-5904 to get started.

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Contact Aspen Claims Service Today

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