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In a perfect world, all claims go smoothly and your policyholders are extremely satisfied after a job well done. Unfortunately, we don’t live in a perfect world. At Aspen Claims Service, we realize that disputes are a reality of the claims adjusting business. When these disputes arise, we’re here to help.

Aspen Claims Service offers comprehensive reinspection and quality assurance services, and we make it a priority to ensure all disputes are settled quickly and accurately. Our claims adjusters are trained to re-evaluate a loss with professionalism and attention to detail.

The Claims Reinspection Process

Tensions often run high when a reinspection is required. We understand that your policyholders are feeling frustrated with the way the process has gone so far, and we’re here to ensure they enjoy an exceptional experience moving forward. Our focus is on setting you up to more effectively take care of your policyholder’s needs.

At Aspen Claims Service, we’ve carefully worked through our reinspection process in order to deliver the accurate information necessary to resolve the dispute. Our adjusters are available to ensure the claim is addressed in a timely manner.

Our adjuster and the policyholder’s contractor will meet and inspect the property damage together. During the inspection, our team will:

This process shortens the claim cycle considerably. To ensure optimal levels of accuracy and efficiency, our adjuster has access to all files, photos and complete documentation prior to the assessment.

Our Exclusive ReScope™ Program

If you need to assess the accuracy of services provided by a previous adjusting partner or your in-house adjusters, we have you covered. The Aspen Claims Service ReScope™ program provides a customizable menu of quality assurance reinspections to ensure quality control measures are being implemented properly. These reinspection services include a written report and photos of our findings in order to help you more effectively verify the quality of services provided. Our report may include:

  • Missed damages
  • Inaccurate measurements
  • Errors on the estimate such as improper line items for the damages found
  • Differences in LKQ
  • Damages on the estimate, but not justified while on-site
  • A supplemental estimate for any missed damages (provided upon request)

The Aspen Claims Service Difference

Aspen Claims Service is your dedicated partner in the claims adjusting process. We’re committed to helping you do your job to the best of your ability, and we provide reliable, professional services geared towards improving policyholder satisfaction. Our team understands the delicate nature of a reinspection, and our goal is to transform a dispute into an opportunity to create an excellent experience for your policyholder. We’re also here to make sure your quality control needs are addressed with the highest degree of accuracy.

You’ll benefit from our exclusive Claims Plus Approach™, which is focused on improving your policyholder satisfaction levels. We accomplish this goal by providing:

We have you covered whenever you need assistance with a reinspection or quality control evaluation.

Assign a Claim

Please fill out our online form today to assign a claim. We provide services nationwide. You can also call 888.819.5904 to get the process started.

Assign a Claim