Claims Adjusting Services


At Aspen Claims Service, we offer a comprehensive array of claims adjuster services to help you better serve the needs of your policyholders. We understand your success isn’t just about processing claims. It’s measured by the satisfaction of your policyholders throughout the claims process. Your policyholders are relying on you for a great experience, and we’re committed to ensuring they receive it.

When you work with Aspen Claims Service, you have a dedicated service partner who will make your job easier and ensure all claims are handled with the highest levels of professionalism. We’re changing the way you think about how claims should be handled. Our nationwide team of adjusters is ready at a moment’s notice, regardless of the location. Whether you need assistance with residential or commercial property loss claims, we have you covered.

Our Approach to Claims Adjusting

We’re your dedicated partner for all of your claims adjusting needs. We provide you with the detailed information necessary to settle your claim in a manner that exceeds the expectations of your policyholders.

With our exclusive Claims Plus Approach™, you and your policyholders will benefit from an exceptional experience throughout the process. We guarantee this through:

  • Proactive communications
  • Fast turnaround times
  • State-of-the-art technology and integrated systems that facilitate a smooth, prompt delivery of our comprehensive claims reports
  • Professional communication and interaction with policyholders in a way that is empathetic, courteous and an extension of your brand
  • Ongoing follow-up and assistance during every stage of the claims process

Setting a New Standard

This unique approach is setting a new standard for how claims are handled. You’ll have peace of mind knowing that your policyholders are being taken care of and enjoying an exceptional experience throughout the claims process.

Comprehensive Claims Adjusting Services

We can assist with any aspect of the claims process. Aspen Claims Service has a network of adjusters available 24/7, serving the lower 48 states. We use the most advanced technology in order to deliver the highest quality service in a timely manner. We make proactive communication a priority in order to ensure the needs of you and your policyholders are met every step of the way.

Daily Claims

You need a dedicated partner you can rely on to meet the needs of your policyholders. Our team of highly experienced claims adjusters can handle a wide range of daily claims in both rural and urban areas. No claim is too large or too small for our team. You’ll benefit from unparalleled levels of quality and reliability.

Our adjusters will manage every aspect of the claim for you. Our commitment to proactive communication means your policyholder will always be contacted within 24 hours of receipt of the assignment, and we’ll follow up with you to confirm the scheduling and delivery of services. With our proprietary software, your final report will be customized to address your specific guidelines, and it will be delivered shortly after our inspection. Our dedicated review team goes through every report in detail to ensure the best overall claim product.

Catastrophe Claims

A natural disaster can overwhelm your team with more claims than they can handle. We’re here to step in and manage the overflow for you. Our highly experienced CAT claims adjusters are on call 24/7 throughout the lower 48 states. We have extensive experience handling residential and commercial CAT claims. We’re your dedicated partner when a catastrophe strikes.

Property Claims

Our nationwide team handles a wide range of claims for commercial and residential properties. We have extensive experience with claims associated with all types of loss.

We understand that your policyholders are going through a stressful time after sustaining a loss, and we’re committed to making the process easy and hassle-free for them. Our focus is on helping you make your policyholders whole again so that they can move on with their lives. At Aspen Claims Service, we believe a satisfied client and policyholder is the measure of a job well done.

Large Loss

When it comes to handling claims involving large loss, experience matters. You need a company that understands the scope of what is involved in handling large residential and commercial claims. Our large loss adjusters have worked on a wide range of claims and are ready to assist you.

We understand the complexities associated with large loss claims, and our team has you covered throughout every stage of the process. Adjusters are always assigned according to your criteria and will act as an extension of your brand. Your policyholders will receive timely, courteous and professional service that caters to their needs every step of the way.

Ladder Assist

Our sister company, Ladder Works, provides comprehensive ladder assist services. We have a nationwide network of highly experienced ladder reps to handle any assignment you may have. Services include:

  • Ladder Assist Plus – Our ladder reps will handle the entire roof inspection for you and deliver a comprehensive report to assist with the claims process.
  • SoloScope™ – The full-service treatment. Our claims adjusters will conduct a comprehensive evaluation of your loss, providing a cost-effective solution for your claim.

Underwriting Inspections

Accurate underwriting inspections are crucial to your ability to write an effective policy. At Aspen Claims Service, we have you covered. Our team can help you fully understand the risks associated with insuring a property. We evaluate and identify problematic properties and provide a comprehensive underwriting analysis.

Our proprietary software integrates seamlessly with your systems, ensuring you receive our detailed underwriting reports in the format you need. We’re here to set your team up for success when you’re binding a new policy.


When a claim is disputed, you need a partner who can help you resolve the situation quickly and accurately. Our team can re-evaluate a loss at a moment’s notice. We understand that your policyholders are frustrated, and our team will provide exceptional service to elevate their experience.

Our reinspection services are extremely thorough and come complete with a written report and photos of our findings. We’ll provide all the information you need to take care of your policyholder’s needs.

The Aspen Claims Service Difference

At Aspen Claims Service, we’re focused on improving your policyholder satisfaction levels. We accomplish this by providing prompt, reliable, professional service that helps you do your job to the best of your ability.

We take great satisfaction in helping you thrive and succeed. This mission is reflected in our values:

  • We Shine Passion by continuously moving forward, innovating and improving
  • We Embrace Excellence in what we do; we do well
  • We Live Integrity we are honest, ethical and genuine
  • We Own It we are accountable; we do what it takes to exceed expectations

In addition to our exclusive Claims Plus Approach™, you’ll benefit from our Service Innovation Session™. This is our collaborative process which drives everything we do. We’ll work closely with you to explore any challenges associated with your day to day role in order to actively create solutions and innovations that will make your life easier and increase policyholder satisfaction levels.

Assign a Claim