You have probably heard of 3rd party insurance adjusters before which are the best homeowners insurance, but do you know the difference between independent, public, and staff adjusters? Knowing the difference and what to look for can significantly help you find the right insurance adjuster for your business to investigate and settle claims faster.
Just for your information:
- Staff adjusters are employees of an insurance company. They evaluate claims, investigates, and settles claims on behalf of the insurer.
- A public adjuster presents the financial interests of the policyholder or the named insured, who pays the adjuster for their services.
- Independent adjusters adjust claims on the behalf of the insurer, but not directly as the insurer’s employees. They often help staff adjusters during catastrophes when an incursion of claims occurs, and one team cannot handle them all or when a claim needs unique expertise.
Picking the right independent adjuster can bring a lot of differences in claims cases in your company. Below are the key factors to consider when looking for the right 3rd party insurance adjuster:
Honesty
When looking for an independent adjuster, honesty must be the number one feature you must consider. You need an unbiased independent adjuster who will review the catastrophic events and document the details. After writing the damage details from the catastrophe, the adjuster will provide the full scope of the claim. It is vital to choose an independent adjuster with a good reputation and history of accurate reports.
Clear Communication
Communication is crucial in every field of work; however, in claims service, it is paramount. Many companies and individuals might be involved in the claims process during a large property claim or a catastrophe. With clear communication, the parties can complete research faster, establish priorities, and insurance agencies can track the claim’s progress.
Communication is an essential skill to look for in insurance adjusters. Clear communication will provide a smooth experience for all parties involved in the insurance claim.
Time Management Skills
Finding an independent adjuster with consistent accuracy and clear communication is essential, but time management is also an important feature an independent adjuster should have. Your reputation as an insurer depends highly on how fast and efficiently you can settle claims, so you might want to find an adjuster who is good at time management.
After a catastrophe, time is a crucial resource. It’s the days of a business being closed, days without a home, or simply the time when the property is not compensated. You need an independent adjuster who will work efficiently and faster to investigate and settle a claim. Time management skills are critical when looking for an independent insurance adjuster.
Caseload
When hiring an insurance adjuster, you need to consider the number of cases the adjuster is currently handling. Each adjuster has a maximum number of cases they can take at a time. However, most adjusters handle a large number of cases at one time. As a result, they can only look at their computer systems to recall your case most of the time.
A 3rd Party Insurance Adjuster’s Experience
When you have complex claims, it is essential to look at the adjuster’s years of experience before hiring them. The more years of experience an independent adjuster has worked through complex claims, you can be sure they will handle your claims successfully. Also, you need to check if they have the relevant capacity and resources to evaluate the complex claims.
Learn More About Hiring the Right 3rd Party Insurance AdjustersÂ
As your number of claims tends to increase and your team cannot handle them all, it is crucial to hire an independent insurance adjuster to help you manage the multiple claims. You can also take the help of an experienced attorney helping with a claim for accidental death to find the right adjuster. However, apart from licensing and certifications, you need to ensure that the independent insurance adjuster you hire has time management skills, the right experience for handling complex claims, and honesty. In addition, ensure they do not have a lot of caseloads; otherwise, they will forget your case.
Does your team need help in investigating and settling claims? At Aspen Service team, we have experienced adjusters with fast turn-around time and world-class technology to help your insurance company investigate and settle claims fast.
Contact us today to point you in the right direction.
