Why Cycle Time Remains the Number Carriers Are Measured On
For all the metrics that have entered the property claims conversation over the last decade – customer satisfaction scores, loss adjustment expense ratios, reopen rates, supplement frequency – cycle time remains the number most VPs of Claims still get measured on. Internally, externally, and at the board level. It has held that position for a reason. But cycle time is also […]
Why Catastrophe Claims Operate by a Different Set of Rule
Every claims operation handles two fundamentally different kinds of work. The first is the steady, predictable rhythm of daily property losses – house fires, water leaks, theft, single-vehicle damage events. These come in at a manageable pace, get assigned through standard workflows, and close at a predictable cadence. The second is what happens when a hurricane makes landfall, a hailstorm sweeps across the […]