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Signs Your Company Needs Assistance with Property Claims


November 14, 2018

The insurance business is always unpredictable. As an industry that functions by helping others during a time of crisis, it can be difficult to plan throughout the year. It is impossible to foresee weather or other natural disasters, so when they strike in large losses, it can be hard to keep up with demand. When your insurance company falls behind, so does the quality of your service for your customers. Be sure you recognize the top signs your insurance company may need assistance with property claims. 

Difficulty Keeping Up with Demand


It is normal to have a spike in business here and there that require some extra hours by staff. However, there comes a point where it may seem impossible to keep up. When this happens, the quality of service drastically decreases for your customers. When there is a large increase in business, using a claims service will help keep your business successful. So how does it work? A claims adjuster service will help at all hours of the day or night, seven days a week to work with customers and generate a report. Experienced in the basics of property claim adjusting and more—they will work with your schedule, which will keep things business as usual. When compiling these reports, the agency will work with you to ensure they meet your business’ standards. 

Outdated Software


Updated software and computers are the keys to efficiency in any business, especially when it comes to property insurance. When your software delays the process to complete work, or puts together poor quality, it is costing your insurance company valuable dollars. Using a local claims adjuster may provide you with the following three beneficial services: 
  • TruReview™: This platform is an ideal way to ensure all of your insurance claims are handled within 30 to 60 days. It also helps to create a client-facing report that is easy for them to understand. 
  • ProEd™: Keep your adjusters and contracted adjusters on a consistent routine with ProEd. This training program shares the latest information with staff to keep them up on industry trends. 
  • ReScope™: For any of your business’ reinspection needs, ReScope has you covered. It will help show the differences in pricing, as well as audits. 

Poor Organization


Did you know you can utilize a claims adjuster for administration assistance? When your business is not organized, it leads to clerical errors, customer dissatisfaction, lost files and much more. If your business falls into this category, a claims service can use FileTrac to speed up duration of claims, increase the amount of communication with the client, provide a secure connection, and much more. You will be able to see your claims at any time of the day in real-time and create valuable reports. 

If your business is experiencing any of these red flags, contact Aspen Claims Service to help. As a full-service operation, you can rely on us to help with all aspects regarding property claims. When your business is successful, so are your customers. Call us today at 888-819-5904 to see how we can help you.