Hurricane Season and Catastrophe Claims

Depending on where a state falls in America, hurricane season begins as early as June 1 and lasts through the end of November. Even with as much notice as possible, hurricanes are incredibly destructive storms. From demolished homes and downed power lines, to widespread flooding, a hurricane can be extremely debilitating to a community. As an insurer, it is your responsibility to help your customers every step of the way upon experiencing a disaster such as a hurricane. Learn more about hurricanes across the United States, projects for the 2018 season and tips to assist customers with catastrophe claims.

Basics About Tropical Storms and Hurricanes

A hurricane is a tropical storm that begins due to a low-pressure system that is formed in an ocean. When it comes to when and where do hurricanes occur, it varies on area and time of year.  Their technical term is actually a tropical cyclone and depending on severity, can be categorized as a tropical depression, tropical storm or hurricane. Sustained wind speeds heavily factor into which category a hurricane falls into:

  • Tropical Depression: Up to 38 miles per hour
  • Tropical Storm: Between 39 – 73 miles per hour
  • Hurricane: 74 miles per hour, or higher

To delve deeper, hurricanes themselves are categorized from one to five based on their sustained wind speeds based on the Saffir-Simpson hurricane wind scale:

  • Category 1: 74 – 95 miles per hour
  • Category 2: 96 – 110 miles per hour
  • Category 3: 111 – 129 miles per hour
  • Category 4: 130 – 156 miles per hour
  • Category 5: 157 miles per hour, or higher

Lower level category storms are likely to break tree limbs and knock out power. They can cause damage to the roof and siding of a home on a lower level scale. As you have storms that are a higher category, it is common for homes and neighborhoods to be partially or completely destroyed. While lower sustained winds may not cause widespread damage, they are still dangerous. Homeowners need to follow directions by local law enforcement to evacuate and stay safe.

Projections for 2018

As the 2018 hurricane season sets in, researchers originally estimated a slightly above average season. However the latest information from the 2018 tropical meteorology project forecast schedule from Colorado State University, researchers are now projecting a below-average season on the Atlantic coast. It is predicted that there will be nine more storms for the rest of the season. This is thanks to the cool, dry temperatures in the Atlantic Ocean.

Assisting with Catastrophe Claims

When working with customers that have experienced a hurricane, it is important to remember their fears and frustrations. Increased work flow? How to get assistance with insurance claims is an important thing to know. Plan ahead for hurricane season and work with Aspen Claims Service on overflow. It is a great way to ensure your customers get the service they need and ensuring your staff is not overworked. Contact us today at 888-819-5904 today to get your backup plan ready in the event of a hurricane or other storm/natural disaster.

Your Insurance Claims Adjuster Partner

Contact Aspen Claims Service Today

Related News

Claims Performance Metric
Uncategorized

Why Cycle Time Remains the Number Carriers Are Measured On

For all the metrics that have entered the property claims conversation over the last decade – customer satisfaction scores, loss adjustment expense ratios, reopen rates, supplement frequency – cycle time remains the number most VPs of Claims still get measured on. Internally, externally, and at the board level. It has held that position for a reason.  But cycle time is also one of the most misunderstood

Claims Handling Differences
Uncategorized

Why Catastrophe Claims Operate by a Different Set of Rule

Every claims operation handles two fundamentally different kinds of work. The first is the steady, predictable rhythm of daily property losses – house fires, water leaks, theft, single-vehicle damage events. These come in at a manageable pace, get assigned through standard workflows, and close at a predictable cadence. The second is what happens when a hurricane makes landfall, a hailstorm sweeps across the Midwest, or a wildfire moves

Claims Satisfaction Matters
Uncategorized

Why Policyholder Satisfaction Scores Matter More Than Most Carriers Treat Them 

There’s a metric most carriers track quarterly, mention in board decks, and then quietly set aside when the operational conversation starts. Policyholder satisfaction, NPS or CSAT. Whatever your organization calls it, the score usually sits somewhere in a dashboard between cycle time and loss ratio, and gets the least attention of the three.  That’s a strategic mistake. And it’s becoming a more expensive one every year.  The carriers