Something About Texas You May Not Know

Effective hurricane insurance claims handling requires more than deploying qualified adjusters. Most conversations about CAT readiness focus on the same variables – adjuster availability, deployment speed, roster depth, geographic coverage. These are real operational considerations, and the carriers that haven’t addressed them before a storm forms will pay for it.  But in our experience, many CAT responses don’t fail because the vendor couldn’t deploy. They fail because the operation couldn’t convert inspections into complete, submittable files. 

For insurance carriers managing hail volume, many avoidable supplements, reopens, and file returns begin with documentation that was not built to withstand later scrutiny. A hail damage insurance claim that reads as routine at first inspection can quickly become a contested file if the underlying documentation isn’t built for the review that follows.  Hail files have a reputation for being routine. An

For all the metrics that have entered the property claims conversation over the last decade – customer satisfaction scores, loss adjustment expense ratios, reopen rates, supplement frequency – cycle time remains the number most VPs of Claims still get measured on. Internally, externally, and at the board level. It has held that position for a reason.  But cycle time is also one of the most misunderstood